Support > DVD Copy > Contact


Roxio Customer Care offers many great options for answering your questions about DVD Copy:

Free Support

  • Knowledgebase: Solutions are added, updated, and tweaked regularly to make sure you have the latest information to answer your questions.
  • Discussion Groups: Benefit from the group knowledge of other customers just like yourself to discover your Creator 2010 software tips, tricks, and trouble-shooting.
  • Email support: Available 24/7 and free. Send us a note about your questions and we'll get right back to you during the hours of Monday - Friday, 9:00 A.M. to 6:00 P.M., EST.

Phone Support

We also provides a premium telephone support option at a rate of $1.89 (USD) per minute at (866) 434-9871 during the hours of Monday - Friday, 11:00 A.M. to 6:00 P.M., EST.

Visa, Master Card, American Express, or Discover cards are accepted. Before speaking with a technician, your card will be authorized initially for up to 15 minutes of service in the amount of $28.35. You will only be charged for the time you are speaking with an agent. No charges will be made until you reach a technician. Please note that the use of this premium service does not guarantee resolution of the issue.

Note: The most recent releases of our flagship products (Creator, DVDit, and Toast) receive free phone support. To upgrade, call our sales team at 1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST) or go to the Roxio Upgrade Center.

Bundled Software 

If your software came bundled with your computer or CD/DVD writers, contact the original equipment manufacturer (OEM) of that equipment and they will provide complimentary support for your basic version of Roxio software. For more information on OEM’s, click here.