Support > Cineplayer > Contact


Roxio Customer Care offers many great options for answering your questions about Cineplayer:

Free Support

  • Knowledgebase: Solutions are added, updated, and tweaked regularly to make sure you have the latest information to answer your questions.
  • Email support: Available 24/7 and free. Send us a note about your questions and we'll get right back to you during the hours of Monday - Friday, 9:00 A.M. to 6:00 P.M., EST.

Phone Support

Note: The most recent releases of our flagship products (Creator, DVDit, and Toast) receive free phone support. To upgrade, call our sales team at 1-877-793-7480 (Monday - Friday, 9:00 A.M. to 6:00 P.M., EST) or go to the Roxio Upgrade Center.

Bundled Software 

If your software came bundled with your computer or CD/DVD writers, contact the original equipment manufacturer (OEM) of that equipment and they will provide complimentary support for your basic version of Roxio software. For more information on OEM’s, click here.