Contact Roxio


Customer Support
We provide a variety of self-help tools in our Support Center, including a searchable Knowledgebase and Discussion Groups. You can submit a webticket for email support here or choose your product from the menu below for more live help options. 


If your software came bundled with your computer or CD/DVD writers, contact the original equipment manufacturer (OEM) of that equipment and they will provide complimentary support for your basic version of Roxio software. For more information on OEM’s, click here.

International Technical Support Sites

Questions Regarding Purchase from Roxio Online Store
For information on order, payment, delivery, download, and customer service issues, please select your language:

Pre-Sale Questions
Have a question about our software before you buy it or want to purchase the software over the phone? Our sales representatives are here to help!
Please call 1-877-793-7480, Monday - Friday, 9:00 A.M. to 6:00 P.M., EST - excluding Roxio holidays.

Refund Questions
Roxio has an unconditional 30-day money back guarantee* for products purchased directly from Roxio through our online store or over the telephone with our Inside Sales department. Shipping charges will not be refunded. To request a refund, please go to and login with your order details then click Return. 

Purchases made from vendors other than Roxio are subject to the return and/or refund policies of the vendor and cannot be returned through Roxio or Digital River.

Note: Personalized items as well as Shipping and handling charges are non-refundable.

* The Return option will be removed after 30 days from the date of purchase.

Rebate Questions
Rebate forms posted at or are for purchases made directly from Roxio or Sonic. If you purchased our software from a retailer and did not receive a rebate form, that retailer is not participating in the rebate program. Please allow 8-10 weeks for delivery and you can track the rebate status at

If you have further questions about rebates, please visit

Registration Questions
Registration is required to receive online support. If you are unable to register, please click here. Be sure to include the following information.

  1. First name and last name
  2. Preferred e-mail address for registration
  3. Product Name
  4. CD Key/Serial Number for the product


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Help with Roxio Newsletters

If you have trouble adding, deleting, or changing an email address, please email us at

OEM Inquiries

If you are an OEM and you would like to contact Roxio OEM Sales, please contact us.


If you are interested in a career at Roxio, please click here.